JOSEPH POTAPENKO
SOFTWARE ENGINEER

PROFESSIONAL SUMMARY

Motivated Computer Science student at Eastern Washington University with hands-on experience across customer service, team leadership, and technical support roles. Strong foundation in software development fundamentals, including Python, Java, C, SQL, data structures, algorithms, networking, and cybersecurity. Experienced working in collaborative, fast-paced environments and eager to apply academic knowledge to real-world software projects that deliver meaningful, customer-focused outcomes.

EXPERIENCE

Software Development Intern
June 2025 - September 2025 | Global Radio Outreach, Seattle, WA
  • Built and integrated reusable UI components using HTML, CSS, JavaScript, and React.js.
  • Worked in an Agile team environment, contributing to sprints, team meetings, and iterative development cycles.
Operational Assistant Store Management
February 2025 - May 2025 | Rue21, Spokane Valley, WA
  • Contributed to the development and improvement of operational procedures and workflows to enhance efficiency and organization.
  • Supported inventory management through accurate tracking and systematic organization.
  • Maintained accuracy and consistency when handling critical documentation, including company emails, payments, and financial records.
  • Collaborated effectively with team members and leadership, demonstrating adaptability and a strong willingness to learn in a fast-paced environment.
Customer Experience Colleague
July 2024 - February 2025 | Macy's, Spokane Valley, WA
  • Built a strong foundation in process optimization and team coordination to support efficient operations.
  • Strengthened interpersonal skills by fostering positive, solutions-focused relationships with customers and coworkers.
  • Utilized multiple digital tools and systems to efficiently manage tasks and troubleshoot complex issues.
  • Assumed managerial-level responsibilities during high-volume periods or supervisor absences, ensuring smooth daily operations.
  • Managed multiple priorities while consistently maintaining a high standard of service.
Retail Associate
February 2024 - July 2024 | Rue21/Forever21, Spokane Valley, WA
  • Strengthened communication and interpersonal skills through daily interactions with customers and team members.
  • Built proficiency with digital tools by operating point-of-sale systems and managing transactional data.
  • Performed a range of operational tasks, including merchandise recovery, inventory intake, and organizing product flow.
Teacher's Assistant
January 2023 - April 2024 | Eastern Washington University, Cheney, WA
  • Provided accurate, detail-oriented grading and constructive feedback on academic assignments.
  • Led extracurricular tutoring sessions to help peers understand complex concepts.
  • Assisted in developing instructional materials, contributing to a collaborative and supportive learning environment.
Self-Employed Landscaping
June 2021 - September 2023 | General Landscaping, Spokane Valley, WA
  • Independently planned and executed landscaping projects while consistently meeting high-quality standards.
  • Managed multiple deadlines and adapted quickly to changing conditions, including weather and evolving client needs.
  • Built and maintained long-term client relationships through clear communication, reliability, and high-quality service.

EDUCATION

Bachelor of Science in Computer Science Candidate
Minoring in cybersecurity
Expected graduation June 2026
Eastern Washington University, WA
Associate in Arts Direct Transfer Agreement
June 2022
Spokane Falls Community College, WA

CONTACT

509- 842-7699
joepotap@gmail.com
Spokane Valley, WA 99206

SKILLS

  • Python, JavaScript, Java, C, SQL.
  • HTML, CSS, front-end development.
  • GitHub (version control), Agile software development.
  • Data structures, algorithms, design patterns.
  • Linux/Ubuntu, command-line experience.
  • Network operations, cybersecurity fundamentals, hardware interfacing.
  • Conflict resolution and customer complaint handling.
  • Retail management experience.
  • Team coordination, problem-solving, and process optimization.